We use either Royal Mail or a Courier Service to deliver your products dependent upon size and weight.
Orders received before 12 noon on a working day will be processed the same day and we endeavour to send to you the same day or within 24 hours. The usual delivery time once processed is between 1-3 days. Orders received after 12 noon will be processed the following working day. For certain areas and more remote areas such as Scottish Highlands there maybe a longer delivery time so please allow and extra day or two. We will email you once your order had been processed and despatched. Full details can be found in our Delivery Policy.
Please refer to our Returns Policy for any returns and make sure you contact us first within 5 days of receiving your goods and be aware that any returns need to be sent back to us within 14 days of receipt of products, new, sealed and unused in the original packaging with tags and labels attached. Use email: firstname.lastname@example.org.
Standard Delivery is £2.65 and we offer a free delivery service of orders over £25 (UK only). First Class shipping is £3.95. All other European deliveries need to be confirmed first via our form on the basket page - normally they will be approx £15.00. Our Lotus Belle Tents have a shipping cost of £25 due to the weight and size.
If you have any general questions or concerns regarding delivery and returns please email: email@example.com or call us on 0121 429 1028/ 07767 420467 (between 10am - 5pm on working days) and we will do our upmost to help you in any way possible.